Privacy Policy

Effective from 4 October 2021

Kimilla.com is committed to protecting your privacy. This privacy policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information. Please read the following carefully to understand our views and practices regarding your personal information.

This Privacy Policy covers all personal information that we collect, use and process which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.

The types of your personal information we may collect, and hold vary depending on the nature of our interaction with you and may include: identifying and contact information such as your name, postal and email address, telephone number, gender, date of birth and title, payment information to assist us in providing the goods or services you have requested, to process your enquiries, and to improve our products and services.

The material contained on our website may contain advertising material. When it does it will be clearly marked as advertising material and a reader will be able to identify the advertiser in respect of that material. We may be in touch to let you know about goods, services or promotions which may be of interest to you. By providing your personal details in respect of any advertising or other material contained in the website you agree that we will be able to provide you with advertising. 

Cookies

If your browser is set up to accept cookies, when you visit our website, we may use cookies, pixel tags and other technologies to automatically track and collect information. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website. We may also use this information to personalise our communications with you, tailor the information appearing on your site to personalise your experience with Kimilla.com. We also use this information to maintain and improve the site, application and our services.

We also use third party cookies of suppliers who set their own cookies or similar technologies on our website with our permission to improve customer experience and offer additional functionality. This website utilises the online advertising programs from various third-party providers from time to time, such as “Google Ads” and associated conversion tracking cookies may be set on the user’s browser. If you do not want to allow these cookies on your device, you may be able to deactivate them through your user settings in your internet browser, for example you can deactivate the Google conversion-tracking cookie through your user settings in your internet browser. We also use Google Ads remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future.

We also use Google Analytics to help analyse how you use our site. Google Analytics generates statistical and other information about website use by means of cookies. The information generated is used to create reports about the use of our site. Google will store this information. If you do not want your website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on.

Most web browsers are set-up to initially accept cookies. If you would rather not have any of this information stored on your computer, you can configure your browser, so it does not accept cookies. However, if you disable cookies, you may not be able to access all parts of this website, including the purchase section.

We inform you, where relevant, of our use of cookies and other device identifiers on arriving at our site. You acknowledge and agree by continuing to use our site without managing your cookie and device choices and preferences that you consent to our cookie and device identifier settings.

What are your rights in relation to your personal information?

You have the following rights available to you in respect of the personal information we hold about you:

1. Access. You have the right to request a copy of the personal information we are processing about you.

2. Rectification. You have the right to request that incomplete or inaccurate personal information that we process about you be rectified.

3. Deletion. In some jurisdictions in which we operate, you have the right to request that we delete personal information that we process about you, except we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.

4. Restriction. In some jurisdictions in which we operate, you have the right to restrict our processing of your personal information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

5. Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge.

This includes cases where you wish to opt out from marketing messages that you receive from us.

You can make a request to exercise any of these rights in relation to your personal information by sending the request to [email protected] 

How do we protect your personal information?

We do several things designed to keep our data secure, including administrative, technical and physical safeguards such as firewalls and encryption measures. While we endeavour to protect our systems, website, operations and information against unauthorised access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be safe from intrusion by others, such as hackers.

Kimilla.com credit card transactions are fulfilled by an authorised banking institution. When collecting credit card information for online purchases, Kimilla.com offers secured server transactions that encrypt your information in transit to help prevent others from accessing it. Personal information is stored on servers that are protected by appropriate safeguards and will be accessible by authorised employees and agents who require access relating to their responsibilities. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

We will only retain your personal information to the extent permitted by applicable laws and regulations. When we no longer need to use personal information, including for any contractual, legal, or regulatory requirement, we will remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it.

We will never knowingly collect personal information from individuals under the age of sixteen (16) years. If we become aware that a person under 16 has provided personal information to us, we will remove such personal information from our files.

You can gain access to your personal information by contacting us [email protected]

Which version of this Privacy Policy applies?

We reserve the right to change our Privacy Policy from time to time. This Privacy Policy was last updated on 27 October 2021.